BinaryHome does not charge for basic technical support (including faults) for the following services:
- ADSL2+ Broadband
- NBN Broadband
- Fixed Line telephony
- Voice over IP
We may charge you a service fee for the following:
- Where a customer requests a complex configuration change to a Voice over IP service
- Project management
- Onsite service call-outs
- Cabling and wiring changes
You may also be liable for service fees from us or our upstream provider, if a reported fault is found to be caused by:
- Faulty equipment not supplied by BinaryHome
- Wiring within your premises
- Interference from equipment not supplied by BinaryHome
- A fault that is outside our network
- No fault found
- Improper use or tampering with BinaryHome supplied equipment