Spend Management Guidelines

We provide the following to help you manage your credit exposure: – You can check your telephone usage at any time by logging into our My Account portal. Alternatively, you…

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Post Sales Support

BinaryHome does not charge for basic technical support (including faults) for the following services: ADSL2+ Broadband NBN Broadband Fixed Line telephony Voice over IP We may charge you a service…

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Complaint Handling Process

In the 17 years we’ve been operating, we’re yet to find any issue that cannot be readily resolved by appropriately engaging with our processes. We both want the same thing,…

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Billing & Payment Information

Delivery of your Bill BinaryHome sends bills in an electronic format only. We will send you an itemised bill as an Adobe Acrobat (PDF) file each month. The bill is…

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Appointment of Authorised Representative

If you wish to appoint an Advocate or Authorised Representative to act on your behalf in relation to your account, please contact customer service for the appropriate paperwork for your…

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