General Terms & Conditions

The service is operated by BinaryHome (“BinaryHome”). Customer access to and use of the BinaryHome website and Services are strictly subject to the terms and conditions of this agreement. All…

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Acceptable Use Policy

BinaryHome (the Company) provides its Customers (the Customer) with this Acceptable User Policy (AUP) in order to offer uninterrupted and faultless services. Please read this AUP in order to acknowledge…

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Financial Hardship Policy

Introduction BinaryHome understands that financial hardship may be experienced by our customers at some point in their account life cycle. We have designed a Financial Hardship Policy that outlines how…

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Privacy Policy

We are committed to the protection of customer personal information. BinaryHome is subject to the requirements of the Telecommunications Act 1997, the Privacy Act 1988, the Telecommunication Industry Ombudsman Scheme…

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Hardware Warranty

1.1 In order to claim under the warranty, you must contact us by phone or email to advise us that you wish to make a  claim (return authority) and answer…

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Spend Management Guidelines

We provide the following to help you manage your credit exposure: – You can check your telephone usage at any time by logging into our My Account portal. Alternatively, you…

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Post Sales Support

BinaryHome does not charge for basic technical support (including faults) for the following services: ADSL2+ Broadband NBN Broadband Fixed Line telephony Voice over IP We may charge you a service…

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Complaint Handling Process

In the 17 years we’ve been operating, we’re yet to find any issue that cannot be readily resolved by appropriately engaging with our processes. We both want the same thing,…

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Billing & Payment Information

Delivery of your Bill BinaryHome sends bills in an electronic format only. We will send you an itemised bill as an Adobe Acrobat (PDF) file each month. The bill is…

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Appointment of Authorised Representative

If you wish to appoint an Advocate or Authorised Representative to act on your behalf in relation to your account, please contact customer service for the appropriate paperwork for your…

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